We accept Paypal ONLY (which accepts all major credit cards).
Once you click to purchase the item you enter an agreement to have read the following policies(below) and that you agree to them and understand them in full.
Once purchased payment must be made immediately, if payment is not received within 3 days the sale contract will cease and will be put up for resale.
Very important* Your paypal address must be the address we are sending the handbag to, otherwise this could slow down delivery as ID will be needed to be checked and verified to your alternate address.
We thank you for making the choice to buy into our culture and business, we hope you understand we are a small local business and will endeavor to make your purchase fast and effective and we price ourselves on Customer Service.
We ship from Thailand, using the Thai postal service for standard shipping, this does not come with tracking, if you would like tracking and expedited shipping please ask for a quote.
Delivery times can vary but are estimated below;
*15-20 days for US and Canada.
* 14-18 days for Europe inc. UK.
* 10 days Australasia
EMS tracking service.
If you would like a more secure and speedier service please let us know and we will endeavor to provide the best service and cheapest price on request. We can send parcels worldwide within 7 working days!
To stop fraud for our valued customer we post to the paypal address of the payee, however with supportive documents we can post to alternate address's. This ensures your paypal is safe and protected. Please contact me if unsure.
Lost and Damaged.
All bags are securely sent in boxes, which should limit any potential damage. However we cannot be held responsible for lost or damaged items. We will endeavour to help your case with the shipping service you choose, but ask that if you want secure shipping that a courier service with insurance is the best option. Incorrect address's and lost packages as a result of the customer cant be refunded, please understand we ship to your paypal address to stop fraudulent use of paypal and our customers.
Taxes and customs.
Charges can apply to you by your country or state of destination and you should check with your local authority on this, we cannot be held responsible for any charges above the price paid for delivery when purchased.
------Please read the above carefully before agreeing to to buy, by purchasing the item you therefore agree to the terms laid out as above.-------
Please understand we are a small local business and will help in anyway we can for our valued customers, under reasonable conditions that are not out of our control. However please speak to us first and dont just leave negative feedback.
Additional Policies and FAQs
Pictures of bags and Jewellery are as accurate as possible, please understand that screens, monitors and size can all change the look of an item. If you are unsure please contact us to find out before purchasing and then wanting a return.
We would rather help you get it right first time, to make your buying experience more pleasurable.
We know if you understand and agree to above you will LOVE your new Luxury Lanna Handbag and we hope you come and visit us again on Etsy, Twitter, Facebook!
Thank you for your support in our culture and business. x (ขอบคุณค่ะ)